frequently asked questions

Everything you need to know to shop confidently and carry beautifully.

PRODUCT DETAILS

Does the tote stand upright on its own?

Yes. The structured design, reinforced base, and protective metal feet help your bag stay upright even without the laptop— so no more flopping, slouching, or spilling the contents every time you put it down.

Is the tote waterproof or water-resistant?

The Mavie tote is water-resistant, not fully waterproof. The exterior vegan leather naturally repels light rain and splashes, while the interior features a protective water-resistant lining to guard against everyday spills — coffee drips, snack mishaps, leaky bottles, you name it.

 

Your essentials stay safe and your tote stays spotless with a simple wipe-down.

Can it hold a 16" laptop?

The padded laptop compartment comfortably fits most laptops and tablets — our sleeve is a generous 38cm wide. If you’re unsure, simply measure your laptop’s width and compare. Or send us your device measurements and we’ll check it for you at hello@maviecollective.com

 

Never let a question about laptop size stand between you and the tote that’s about to make your everyday effortless. We’re here to help you choose with confidence.

SHIPPING & RETURNS

How can I track my order?

Once your Mavie tote is packed and ready, you’ll receive a shipping confirmation email with your Australia Post tracking number. Simply click the link to follow your parcel’s journey in real time.


We ship using reliable Australia Post services:

• Metro areas: usually 2–6 business days

• Regional & non-metro areas: may take a little longer depending on location


You’ll be able to see every step — from our Melbourne studio straight to your doorstep. If you ever need help with tracking, just reach out to us at hello@maviecollective.com.

 

What is your return policy?

We want every Mavie piece to arrive in perfect condition. As a small, thoughtfully crafted brand, we offer returns only for items that arrive damaged or incorrect.

 

If something isn’t right, email us at hello@maviecollective.com with your order number and photos, and we’ll make it right quickly — whether that means a replacement or a refund.

 

Thank you for supporting a small business that pours heart, time, and precision into every tote.

Do you provide express shipping option?

Yes. For those last-minute moments or when you simply can’t wait to meet your Mavie tote, we offer Express Shipping via Australia Post.

 

Express parcels typically arrive within:

• 1–3 business days for metro areas

• A little longer for regional and remote locations

 

You’ll receive a tracking link as soon as your order ships, so you can follow your new tote’s journey every step of the way.

CARE & MAINTENANCE

How do I protect the structured shape of the tote?

The reinforced base and metal feet help the tote stand tall, but a little care goes a long way. Avoid overloading the bag, especially with heavy rigid items, and always place it upright when setting it down.

How do I clean the bag?

A simple wipe is all it takes. Use a soft, damp cloth on both the vegan leather exterior and water-resistant lining. Avoid harsh chemicals, abrasive sponges, or soaking the bag — gentle care keeps your tote looking new for years.

Will the vegan leather peel or crack over time?

No. Mavie’s premium vegan leather is chosen for its durability and long-term performance. It’s soft to touch yet structured enough to resist peeling, cracking, and sagging. With regular care and mindful use, it stays beautifully intact.

STYLE & FUNCTION

Do the straps hurt or dig into the shoulders?

No. The straps are designed with a comfortable drop length and soft edges that sit securely without slipping or pinching. Even when the tote is full, the straps stay gentle on your shoulders.

How durable is the Mavie tote for everyday use?

Very. The tote is built for the real rhythm of life — school runs, commutes, workdays, and weekends. The structured build, reinforced base, and premium vegan leather are made to hold up beautifully without sagging, looking bulky or losing shape.

Can I carry it crossbody?

Yes. Every Mavie tote comes with a removable, adjustable long strap designed for comfortable crossbody wear. Whether you prefer hands-free school runs, busy commute mornings, or weekend errands, the tote sits securely and stylishly across your body without losing its structured shape.

 

Switch between shoulder carry and crossbody carry depending on your day — the Mavie tote moves with you.

can’t find what you’re looking for?

We’re here to help! Reach out to us with any questions, and we’ll be happy to assist you.

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