All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Pre-Orders: The ONE Tote is on its way.
We are currently expecting delays for September stock arrival due to severe weather conditions at sea. Our incoming stock is currently tracking to arrive around 29th September.
All pre-orders will be dispatched as soon as stock arrives at our Melbourne warehouse. Once your order is on its way, you’ll receive tracking details by email.
Please note that arrival dates are estimates and may shift slightly due to freight or carrier delays.
Returns & Warranty
As The ONE Tote is currently offered at a special sale/pre-order price, we do not accept change-of-mind returns on sale items once the item is dispatched.
Your purchase is still protected against any manufacturing defects. If something isn’t right with your tote, please contact us with your order details and photos of the issue.
We stand behind our products and will always work with you to make it right.